June 6, 2023

Jetblue Cancellation Policy

Everyone loves the idea of planning a journey and buying flight tickets just to go on with their plans. But fate and unwanted situations have no time limits, and you need to cancel your tickets. When having flight tickets with Jetblue, you might have a disadvantage if you do not know anything about the JetBlue Cancellation Policy. So it is better to know the detailed cancellation guidelines to rule out any possibility of penalties.

If a passenger with JetBlue tickets needs to cancel their flights, there are few things that should be kept in mind. Being familiar with the JetBlue flight cancellation policy makes it easier for them to make the hardest decision of canceling their travel plans.

In times of pandemic, the possibility of cancellations increased drastically, and that’s why the airline made separate rules and options for it. Let’s take a further look at this.

How to Cancel a JetBlue Flight?

Passengers have the option to cancel their JetBlue flights through both online and phone methods. The airline tries its best that the passengers don’t face any problems in making any kind of modifications:


  • Go to the JetBlue website and the ‘Manage Booking’ section.
  • Then, enter the six-digit confirmation code and the passenger’s last name to access the JetBlue reservation.
  • Further, choose the flight itinerary you wish to cancel and click on the cancellation button.
  • Depending on the fare type, you’ll receive a JetBlue cancellation refund either in the original payment method or as travel credits.
  • Then, click the ‘Confirmation’ button to proceed with the flight cancellation.
  • After the cancellation, you will receive a cancellation confirmation sent to your email address.


  • Have your booking reference ready when you call JetBlue.
  • Dial 1-855-ADA-LINE (232-5463), JetBlue customer service number.
  • Then, connect with the next available JetBlue representative.
  • Further, request the JetBlue flight executive to cancel your booking.
  • Check the refund amount generated for your booking.
  • According to JetBlue’s cancellation policy, there might be a cancellation fee, and the cancellation must be made at least 3 hours before the scheduled departure.

Guidelines to JetBlue Cancellation Policy:

If you decide to cancel your JetBlue flight, you should know the rules and regulations. The airline lays down a set of JetBlue Cancellation Policy to assist ticket cancellations. Read the conditions that could help you save money and make the process easier.

Due to Illness:

  • According to JetBlue’s cancellation policy, you can cancel your flight in the event of a sudden illness. 
  • You can request a full refund without incurring JetBlue’s cancellation fee. 
  • You must provide the required documentation and request a refund under special consideration in line with JetBlue’s cancellation policy.

Due to Death:

  • If the person holding the ticket passes away, JetBlue Airlines offers a refund upon request from the immediate family.
  •  However,  you need valid documentation to confirm the death. 
  • The death certificate must be submitted within 24 days following the cancellation by JetBlue’s cancellation policy.
  • Additionally, if there is a death in the passenger’s close family circle, they can cancel the ticket without any charges and receive a full refund.  

In Case of No-show:

  • The no-show policy applies to all passengers who intend to cancel their JetBlue flight on the day of departure.
  •  If you do not take action to change or cancel your ticket before your scheduled departure, the airline may consider your ticket value forfeited. 
  • Consequently, any additional purchases linked to your original booking may also lose their value.

For Mosaic Members:

  • Mosaic members should follow the standard cancellation rules. 
  • This means they must pay the JetBlue cancellation fee for non-refundable tickets but are excused from this fee when dealing with refundable fares.

For Military or Government Officials:

  • JetBlue provides exemptions from fees for individuals directly linked to certain professions when their flight cancellations are due to military orders or government policies. 
  • However, if a person holds a fully refundable fare with JetBlue, they can easily receive a refund. 
  • The airline issues the entire amount as future flight credits for non-refundable flights. 

JetBlue flight cancellation With Travel Insurance:

  • When investing in Travel Insurance, you can safeguard against travel-related issues, including Travel Delays, Trip Cancellations, and Interruptions. 
  • This insurance can provide refunds for significant non-refundable expenses on eligible trips.
  • If you make future bookings using an eligible credit card, you can also enjoy additional protections. 

When can You Cancel the Flights on JetBlue?

Passengers can decide when they need to cancel their flights. The choice to cancel can arise for various reasons, with changes in travel plans being the most common cause. However, other circumstances may prompt a person to make use of the JetBlue Airlines cancellation policy:

  • Illness or health issues.
  • Unforeseen mishaps.
  • Facing challenging or unacceptable situations.
  • Sudden alterations to the flight schedule.
  • Issues with baggage that lead a traveler to decide to cancel the flight.

What to do if your JetBlue flight gets canceled?

If your JetBlue flight is canceled, don’t panic; there are steps you can take to address the situation.

  • Call the airline and inquire if they can rebook you on a departing flight soon.
  • If rebooking is not possible, ask if they can reschedule your flight. Alternatively, you may consider requesting a refund or considering another airline.
  • Remember that each airline has its policies, so inquire about your alternatives.
  • Meanwhile, you can look for a nearby hotel near the airport. 

What happens if Jetblue cancels your flight?

JetBlue may cancel flights due to controllable or uncontrollable reasons. In such situations, passengers not only have the right to receive a refund for any ticket type without worrying about fare rules, but they may also be eligible for compensation depending on the circumstances. Following JetBlue’s cancellation policy, passengers get the following benefits:

  • Passengers can rebook on the next available scheduled flight departure at no cost.
  • The airline may refund in the form of future travel credits per JetBlue’s refund policy.
  • If the offered alternative flight is also more than 4 hours late, JetBlue will automatically issue a refund to the original payment method.
  • Passengers also have the option to claim compensation if they meet the eligibility criteria.

Does Jetblue have a 24 hour cancellation policy?

Yes, travelers can cancel the reservation within 24 hours of booking and get a full refund as long as the departure date is at least 7 days away at the time of cancellation. There will not be any cancellation fees in this case.

  • The 24-hour cancellation policy does not apply to vacation packages.
  • If you make changes to your booking within 24 hours, you may not be eligible for a refund and could be charged a cancellation fee based on your fare type, even within the 24-hour window.
  • Any refunds for cancellations made within 24 hours will be credited back to the original payment method within 7-10 business days. 
  • This policy does not cover flight bookings with more than 9 passengers; such bookings are subject to JetBlue’s group cancellation policy.

JetBlue Airways Cancellation Policy – COVID-19

In times of the COVID-19 pandemic, passengers who bought Jetblue flight tickets before May 31, 2021, could cancel their flight without any fee or charge. In response to the pandemic, JetBlue cancellation policy covid stated that passengers are free to cancel or change their flight tickets booked before 31st May in 2021. But after that this no change or cancel fee applies only for tickets canceled prior to the date of travel. If you wish to make same day flight change, you should oay a 75 USD charge, however, Blue Extra passengers are exempt from it.

Keep in mind that there is a JetBlue refund policy 24 hours that makes you get the refund back to your original payment form if you cancel a flight within 24 hours of the initial booking. Besides, this rule applies to every flight booking regardless of COVID-19 or any other issue.

JetBlue Airlines Standard Ticket Cancellation

Jetblue airlines provide 24 hours to all the customers as per their standard JetBlue cancel flight policy to cancel their flights. But this is only applicable if the booking is made seven days or more before the flight’s scheduled departure.

If you do not show for your jetblue flight without canceling or changing it before the scheduled departure time, your all payment related to this itinerary will be irretrievable. Also as per cancellation policy JetBlue airlines, if you booked flight using Trueblue Points, you can get the purchase fare back. The points you spent in booking will be given back to you in your Trueblue account.

Understanding JetBlue Airlines’ Refund Policy

JetBlue Airlines offers two fare types to passengers when it comes to refunds: refundable and non-refundable. JetBlue’s refund policy varies based on the fare class and the situation surrounding the refund request. Here are the key points to keep in mind:

  • Refundable Tickets: Travelers who have bought refundable tickets are entitled to a complete refund to their original payment method, regardless of the reason for canceling. While refundable tickets provide flexibility, they often come at a higher price than non-refundable tickets.
  • Non-refundable Tickets: JetBlue doesn’t offer cash refunds for passengers holding non-refundable tickets. However, the airline presents alternative options, such as JetBlue Travel Bank Credits or making itinerary changes without incurring change fees. However, exceptional circumstances may make some non-refundable tickets eligible for a refund.

How much is the cancellation fee for a JetBlue flight?

JetBlue provides its customers various fare options, including Blue Fare, Blue Basic Fare, Blue Plus Fare, and Blue Extra Fare. The cancellation fees associated with these fare types are as follows:

Blue Basic Fare: Passengers traveling with a Blue Basic Fare cannot make voluntary changes or cancel reservations.

Blue Fare & Blue Plus Fare: Cancellation fees for Blue Fare and Blue Plus Fare are as follows:

  • For fares of $200 or more, customers will incur a $200 cancellation fee plus any applicable fare difference.
  • Fares ranging from $150 to $199.9 will incur a $150 cancellation fee and the applicable fare difference.
  • For fares between $100 and $149.9, a $100 cancellation fee will be applied, along with the fare difference.
  • Fares under $100 will incur a $75 cancellation fee plus the fare difference.

For Blue Flex Fare: When passengers choose the Blue Flex Fare, they will not face any charges for changing or canceling their reservations; they will only need to cover the fare difference.

For other fare categories, which include Blue Extra, Blue Refundable, Blue Plus Refundable, and Blue Extra Refundable, customers are solely responsible for the fare difference when making changes or cancellations.

How to get a refund after canceling a JetBlue flight?

If you have canceled a JetBlue flight and want a refund for future bookings, you can easily do so by following the cancellation and refund guidelines. Here are the instructions for requesting a refund for a JetBlue flight:

  • Visit the JetBlue website and log in to the “My Trips” section.
  • Then, provide the necessary details and locate the “Manage Travel” option.
  • Further, enter the details of the ticket.
  • Select the “JetBlue Cancel Flight Refund” to confirm your selection.
  • On the next page, you’ll be asked for your bank details or reminded of the future flight credit.
  • Click “Confirm” to complete the refund request.
  • At last, the airline will process your refund within 7 to 10 business days. 

Can I receive a full refund from JetBlue?

If you have ever had to cancel a flight, you may be curious about the refund. Well, the good news is that JetBlue does offer refunds for canceled flights.

  • JetBlue’s refund policy is quite simple. If passengers cancel the flight within 24 hours, they may get a full refund.
  • For cancellations made after the initial 24-hour window, you’ll receive a credit for the entire ticket amount, which can be used for future travel. This credit remains valid for one year from the date it’s issued.
  • In certain cases, such as cancellations in case of emergencies or delays, JetBlue may provide a refund.

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